Email

Set up on your device

Email server settings: IMAP, POP3 and SMTP The server names, ports and security settings you need to add your Webway email account to any phone, tablet or email program. Works for Outlook, Apple Mail, Thunderbird, Gmail and any other app. Email · 3 min read → How to add my email to iPhone or iPad Set up your Webway email address in Apple Mail using secure IMAP and SMTP settings. Email · 2 min read → How to log in to webmail Read and send email from any browser without setting anything up. Webmail is the same address on cPanel and DirectAdmin, and it's the quickest way to test a mailbox and password. Email · 2 min read → How to add my email to Outlook (Windows and Mac) Add your Webway mailbox to classic Outlook, the new Outlook for Windows, and Outlook for Mac, using manual IMAP settings so it connects first time. Email · 3 min read → How to add my email to Android or the Gmail app Add your Webway mailbox to an Android phone using the Gmail app or Samsung Email, with manual IMAP settings. Email · 3 min read → How to add my email to Thunderbird Add your Webway mailbox to Thunderbird on Windows, Mac or Linux with IMAP, including the manual settings if automatic detection gets it wrong. Email · 2 min read →

Sending & receiving problems

I can't send or receive email: what to check, step by step Work through these checks in order to find out why your email has stopped. Covers password problems, blocked connections, full mailboxes, DNS and MX records, and how to read a bounce message. Email · 7 min read → Outlook keeps asking for my password When Outlook asks for the password again and again, the cause is usually a wrong or old password, a blocked connection, or a port and security mismatch. How to find which, in order. Email · 4 min read → How to set up SPF, DKIM and DMARC for my domain Add email authentication records that help receiving servers verify your messages and protect your domain from spoofing. Email · 3 min read → Legitimate email is going to spam, or spam is getting through Adjust spam filtering, allow trusted senders and find out why your outgoing messages are being marked as spam. Email · 3 min read → How to use Google Workspace or Microsoft 365 email with my Webway domain Keep your website on Webway but have your email handled by Google Workspace or Microsoft 365: the DNS records to add, the setting that stops the server keeping your mail, and how to move without losing messages. Email · 5 min read →

Manage mailboxes

How to create an email account Create a new mailbox on your domain in cPanel or DirectAdmin, set its password and storage limit, and get the settings to add it to your devices. Email · 2 min read → My mailbox is full: how to free up space or increase the quota When a mailbox reaches its storage limit, new email bounces back to the sender. How to check how full it is, clear space quickly, and raise the limit in cPanel or DirectAdmin. Email · 3 min read → How to reset or change an email account password Change a mailbox password in cPanel, DirectAdmin or webmail, and update every device afterwards so your connection doesn't get blocked. Email · 2 min read → How to set up email forwarders and autoresponders Forward incoming email to another address, or send an automatic reply such as an out-of-office message, in cPanel or DirectAdmin. Email · 3 min read → How to set up a catch-all email address Receive email sent to unknown addresses at your domain, and why a catch-all mailbox is usually not recommended. Email · 1 min read →