Topic
Troubleshooting & Support
My website is down: is it the server, DNS or my site?
Quick checks, in order, to find out why your website isn't loading: server status, your own connection, domain expiry, account status, DNS and recent changes.
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What do 500, 403, 404 and 508 errors mean on my website?
What each common error code means, what usually causes it on shared hosting, and how to fix it yourself. Covers 500, 403, 404 and 508, plus a quick reference for other codes.
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My website works for others but not for me
If your site, email or control panel won't load from your connection but works everywhere else, your IP address is probably blocked, or your device is holding old DNS. How to tell, and what to send us.
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What to include when you contact support
A ticket with the right details is answered in one reply instead of three. How to open a ticket, what to include for each kind of problem, and what never to send.
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My website is slow: what to check
Work out whether a slow website is caused by the server, the application, the database, an external service or your own connection.
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