Topic
Billing & Payments
How to pay an invoice (card or PayFast)
Find your unpaid invoices in the client area and pay by card (Stripe) or with any method PayFast supports, including instant EFT.
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My card payment failed or I paid but the invoice still shows unpaid
Why card payments are declined and how to fix them, and what to do when you've paid but the invoice still shows as unpaid.
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My hosting account is suspended: what do I do?
A suspended account takes your website and email offline. Most suspensions are for an unpaid invoice and lift automatically when you pay. How to check the reason and fix it.
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How to cancel a service
Request cancellation of hosting or another service from the client area, choose immediate or end-of-period, and what happens to your files, email and domain.
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How to upgrade or downgrade my plan, update my card, or download an invoice
Change your hosting plan, update your saved card and download invoice PDFs in the Webway client area.
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