How to upgrade or downgrade my plan, update my card, or download an invoice

Everything here is done in the client area at portal.webway.host, not in your control panel.

Upgrade or downgrade a service

1. Open Services › My Services.
2. Select the service you want to change.
3. Under Actions, select Upgrade/Downgrade.
4. Choose the new plan.
5. Review the price and billing details.
6. Complete the order and payment.

If Upgrade/Downgrade isn't shown or the plan you need isn't listed, open a support ticket.

Check before downgrading

A smaller plan may have less disk space or fewer features. Before downgrading, check disk and mailbox usage, the number of domains and databases, and resource usage. Reduce usage first if the account exceeds the new plan's limits.

Add or update your card

1. Open Billing › Payment Methods.
2. Select Add New Credit Card.
3. Enter the card details in the secure form.
4. Save.
5. Remove an old card you no longer use.

Card details are stored securely by Stripe, not by Webway. Future invoices are charged automatically to the saved card. The payment option is shown as Stripe (Credit/Debit card).

Pay with PayFast

PayFast is shown as Payfast (Credit/Debit card, instantEFT, Capitec Pay, SnapScan, Zapper & more) and is for ZAR payments. Webway doesn't accept manual EFT or bank-transfer payments. See How to pay an invoice (card or PayFast).

Download an invoice PDF

1. Open Billing › My Invoices.
2. Select the invoice.
3. Select Download PDF.

ZAR invoices show VAT and are valid tax invoices.

Pay several invoices together

Open Billing › Mass Payment, review the total, and pay with an available method.

Add account credit

Open Billing › Add Funds to add credit that future invoices draw from.

If your details are wrong on an invoice

Update your details under your name menu → Account Details before downloading the invoice. If an invoice that has already been issued needs changing, open a support ticket.