How to log in to webmail
Webmail lets you use a mailbox from any browser, on any device. Nothing to install.
Log in
- Go to
https://yourdomain/webmail, using your own domain, for examplehttps://example.co.za/webmail. - Enter your full email address as the username, for example
info@example.co.za. - Enter the mailbox password. This is the password set when the mailbox was created, not your client area or control panel password.
- Click Log in.
On both cPanel and DirectAdmin servers the webmail program is Roundcube. On cPanel you may first see a page offering Roundcube; click Open to continue, and tick the option to open it automatically next time.
From your control panel
- cPanel: Email → Email Accounts → Check Email next to the address opens the mailbox without its password.
- DirectAdmin: Extra Features → Webmail: Roundcube, or Sign In to Webmail on the E-mail Accounts page, then log in with the address and password.
Using Roundcube
| Task | Where |
|---|---|
| Write an email | Compose in the top-left |
| Folders (Inbox, Sent, Drafts, Junk, Trash) | Left column |
| Search | Search box above the message list. Click the dropdown arrow to search all folders or the message body |
| Add a signature or display name | Settings → Identities → click your address |
| Change how many messages show, or the layout | Settings → Preferences |
| Contacts | Contacts in the left menu |
| Empty Trash or Junk | Right-click the folder → Empty |
| Check storage used | Storage bar in the bottom-left corner |
Anything you do in webmail happens on the server. Delete a message here and it's deleted from every device using IMAP.
Change your email password from webmail
On cPanel servers, click your address in the top-right corner of the webmail page and choose Password & Security. On DirectAdmin servers, change it in the control panel. See How to reset or change an email account password.
Problems
| Problem | Fix |
|---|---|
| "Login failed" | Username must be the full address. Reset the password in the control panel if you're unsure of it. See I can't send or receive email: what to check, step by step |
| Certificate warning before the login page | Your domain isn't pointing to Webway yet, or was just pointed and the free certificate hasn't issued. Wait a few hours. See How long does DNS propagation take? |
| Page won't load, but loads on your phone's mobile data | Your connection may be blocked after repeated wrong passwords. Open a support ticket with your public IP address (search "what is my IP") |
| Roundcube loads but no messages appear | Wait for the folder to load; large mailboxes take a moment. Check you're in Inbox, not a subfolder |
| Sent from webmail but the recipient didn't get it | See I can't send or receive email: what to check, step by step |
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