How to manage your Webway account

How to manage your account

Introduction

Through the client portal, you can manage your account information, security settings, billing, services, domains and support. This guide will walk you through the process of logging into the client area and provide an overview of the various functions you can perform once you're logged in.

Logging into the Client Area

Navigate to the Login Page:

Visit Webway.

Click on the login button on the top right. This will redirect you to the client area login page.

Enter Your Credentials:

On the login page, you will be prompted to enter your email address and password. These are the credentials you set up when you first registered for an account with Webway.

Click 'Login':

After entering your credentials click the “Login” button to access your client area.

Forgot Password: If you've forgotten your password, click on the “Forgot Password” link and follow the instructions to reset it.
Account Issues: If you encounter other issues, such as an account lock or disabled account, kindly open a support ticket here.

Functions in the Client Area

1. Account Management

Update Personal Information: Modify your contact details, billing address, and email preferences.
Change Password: Update your account password for enhanced security.
Security Settings: Set up two-factor authentication for additional account security.

2. Billing and Payments

View Invoices: Access and review your past and current invoices.
Make Payments: Pay any outstanding invoices using various payment methods.
Payment History: Keep track of your payment history and download receipts.

3. Services Management

Manage Services: View and manage your purchased services, such as hosting plans, domain registrations, and additional features.
Upgrade/Downgrade Services: Adjust your service packages according to your current needs.
Service Renewals: Manage the renewal settings for your services to ensure continuous operation.

4. Domain Management

Register New Domain: Search for and register new domain names.
Manage Existing Domains: Update domain settings, renew domains, and manage DNS settings.
Transfer Domain: Initiate and manage domain transfers from other registrars.

5. Support and Assistance

Submit Support Tickets: Reach out to the support team for help with issues or inquiries.
Knowledgebase Access: Browse the knowledgebase for helpful articles and FAQs.

6. Additional Features

Affiliate Program: Earn a recurring monthly income by referring clients to Webway. Get started
Customize Notifications: Set preferences for receiving notifications about service updates, billing reminders, and promotions.

Updated on: 20/01/2025

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